General Terms and Conditions of Sale - Partners
Last updated: 28 janvier 2026
These General Terms and Conditions of Sale (GTC) govern commercial relationships between Partners (brands, importers, distributors) and moto-connect, as well as sales made through the platform.
These GTC define the conditions under which Partners may offer their products for sale via the moto-connect platform, as well as their obligations towards Retailers and the platform. By using moto-connect as a Partner, you accept these conditions in their entirety.
A Partner is any professional registered on moto-connect as a brand, importer or distributor, with a valid SIRET number and whose registration has been validated by moto-connect. The Partner guarantees that they have all necessary rights to market the products offered on the platform.
The Partner agrees to: - Maintain accurate and up-to-date product information (descriptions, features, prices, availability) - Provide quality visuals for which they hold usage rights - Display prices excluding VAT (HT) - Report any out-of-stock or discontinued products - Comply with applicable standards (CE marking, certifications) Displayed prices are indicative. Specific commercial conditions (discounts, free shipping thresholds) are defined per Partner.
When a Retailer places an order: - The Partner receives a notification by email and in their dashboard - The Partner has 48 hours to accept or reject the order - No response within 48 hours triggers an automatic reminder - Rejection must be justified (out of stock, credit issues, etc.) Order acceptance constitutes a firm commitment to deliver under the agreed conditions.
The Partner agrees to: - Issue an invoice compliant with French legislation for each accepted order - Upload the invoice to the platform within 5 business days after acceptance - Include all mandatory information (SIRET, intra-community VAT, payment terms) The invoice is issued directly by the Partner to the Retailer. moto-connect is not a party to the transaction.
Payments are made directly by the Retailer to the Partner via bank transfer. - Standard payment term: Net 30 days upon invoice receipt - The Partner's bank details appear on their invoice - moto-connect does not intervene in the payment flow In case of payment disputes, the Partner deals directly with the Retailer.
The Partner agrees to: - Respect delivery times announced on product pages - Include shipping costs in prices for mainland France (if free shipping threshold is reached) - Provide a tracking number for each shipment - Ensure adequate product packaging The Partner remains responsible for products until effective delivery to the Retailer. For deliveries outside the European Union, customs duties remain the Retailer's responsibility.
The Partner guarantees that their products: - Conform to the description and announced characteristics - Comply with applicable safety standards (CE marking, certifications) - Are free from hidden defects - Benefit from the legal conformity guarantee The Partner is solely responsible for defective or non-conforming products, in accordance with Articles 1245 et seq. of the French Civil Code.
In case of dispute (non-conforming product, damage, delivery error): - The Retailer contacts the Partner directly - The Partner processes the claim within 14 days - Accepted returns are at the Partner's expense if their liability is engaged moto-connect may intervene as a mediator if the parties wish, without this engaging its liability.
The Partner agrees to pay moto-connect a commission calculated on the net amount (excluding VAT) of each validated and delivered order via the platform. The applicable commission rate and specific partnership conditions are available at any time in the Partner dashboard, under "My Account". moto-connect issues a monthly summary invoice to the Partner, consolidating all commissions due on sales made during the previous month. This invoice is sent by email and available in the Partner dashboard. Payment of the commission invoice is due within 30 days of its issue date, by bank transfer to the bank details indicated on the invoice. In case of late payment, late payment penalties will be applied at three times the legal interest rate in force, in accordance with Article L.441-10 of the French Commercial Code. A fixed indemnity of 40 euros for collection costs will also be due. Any modification to the commission rate or commercial conditions will be notified to the Partner by email and updated in their personal space, with a minimum notice of 30 days before application.
The Partner may terminate their account at any time with 30 days' notice. Upon termination: - The Partner commits to fulfilling all ongoing orders - Commissions due remain payable - Account access is maintained until finalization of ongoing orders moto-connect reserves the right to suspend or terminate a Partner's account in case of serious breach of these GTC.
The Partner is solely responsible for: - The quality and conformity of their products - Respecting delivery times - Managing disputes with Retailers - Compliance with regulations applicable to their business moto-connect acts as a technical intermediary and cannot be held liable for disputes between Partners and Retailers. Partners are recommended to subscribe to professional liability insurance appropriate to their business.
For any questions: contact@moto-connect.fr